SHIPPING & HANDLING – TRACKING:
STANDARD SHIPPING – CONTINENTAL UNITED STATES
The Tape Depot reserves the right to ship packages via the Postal Class or Carrier deemed necessary (USPS or UPS). Due to the fact that each parcel shipped is different in size and weight, our dedicated fulfillment team routes your package to you in the quickest way determined.
Our warehouse location is in South Florida, US. Therefore, if you are ordering a package in New York you will receive it in 3 – 8 Days depending on the item. If you are in Los Angeles, California you should get your parcels in 5 – 10 days of ordering. We like to be upfront with this so our users can time orders correctly, and we can convert/slit items necessary.
Converted Items:
Sometimes orders need to be converted. This means we need to cut the specific roll of tape for our customers. These rolls are slit in the order received.
Free Shipping does not extend to Alaska, Hawaii, Puerto Rico or International Addresses.
Fees to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands:
Orders to these destinations are reviewed upon reception. Sometimes there are no additional fees to ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. Our fulfillment team will review your order and contact you if any additional postage is necessary.
TRACKING YOUR ORDER:
When it comes to tracking your packages, we want to offer you ease. You can E-Mail us at
support@tapedepot.com.
SHIPPED ORDERS:
The Tape Depot Ships: Monday – Friday (10:30am – 4:00pm – ET)
We Do Not Ship On Saturday or Sunday. All orders received on these days will be reviewed on Monday for fulfillment. All orders received after 12:00pm on Fridays (ET) will be reviewed on Monday for fulfillment
ROLL ORDERS: Single or mixed roll orders are usually fulfilled within 3 business days. If a tape needs to be converted (cut From A Master – jumbo roll), fulfillment time may increase to 5 business days. If there is a backorder you will be notified by registered e-mail address.
CASE ORDERS: Case orders are usually fulfilled within 3 business days. If a tape needs to be converted (cut from A master – jumbo roll), fulfillment time may increase to 5 business days.
BACKORDERS: In the rare circumstance we run into a back order you will be contacted via e-mail about the back order and the time frame for fulfillment.
No Shipping (USPS or UPS) on Nationally Observed Holidays
Please call us to discuss shipping options:
1-888-282-TAPE (8273) or email us at support@tapedepot.com
EXPRESS SHIPPING – CONTINENTAL UNITED STATES:
All Expedited Shipping (UPS Overnight, 2nd or 3rd Day Air)
- All orders requiring overnight shipping must be taken by phone
- Express orders are taken from Monday – Friday 10:00am – 2:00pm ET
- Cut off – 2:00pm ET (Monday – Friday)
- All express orders are shipped UPS – Client pays all shipping fees
- No expedited shipping will take place on observed national holidays
- Express shipping to rural routes and remote locations can be more costly
- Express shipping is not available for Alaska, Hawaii, and U.S. territories
- No express shipping offered to PO Boxes
MILITARY APO/FPO – SHIPPING:
Orders will be shipped via our standard service only (expedited and express shipping methods are currently not available for APO/FPO addresses). Standard delivery timeframes (as noted above) do not apply to APO/FPO shipments. If additional rates apply – we will contact you via email.
SHIPPING TO PO BOXES:
Please note, at this time we are unable to ship UPS to a P.O. Box address. All P.O. Box orders will go out Priority Mail (USPS) – Additional fees may apply. This will require 72 hours for the order to be shipped. All packages will have a tracking number for confirmation of receipt, if applicable.
INTERNATIONAL SHIPPING TO CANADA:
When we ship to Canada we utilize USPS (United States Postal Service)
– Priority Mail International Flat Rate Parcel
– Fees range from $11.50 – $38.00 depending on the product (weight – size) ordered.
– Our fulfillment team will review your order and contact you via email with the additional postage necessary to ship your item. You are not charged until you approve the additional mailing fees.
We have to use this form of mail so we can track each parcel to its destination.
INTERNATIONAL SHIPPING:
For information regarding shipments to US Territories or International Destinations – Please Call 1-888-282-TAPE (8273) or email us at hello@tapedepot.com.
SALES TAX:
All Florida Orders will be receive a Sales Tax of 7.00%.